Field Service Productivity - Communication 'Greases the Wheels'
Each day, deskless workers are communicating with customers, partners and team members in the field and at corporate. Old technologies that are neither real-time nor mobile-first are simply insufficient if these frontline workers are to make any productivity headway.
Learn how new technology can be used to free up field workers' time, resulting in improvements across work completion rates, work quality, and customer satisfaction. Sumair Dutta, Chief Customer Officer at The Service Council will discuss topics including:
- How to measure the productivity of deskless workers
- How the right information at the right time makes a different for field teams
- What the business impact of a connected field service team looks like