Your field service team relies on quick answers to their questions in order to do their job effectively. All too often, long wait times and slow email wastes valuable time which could be better spent working on another job. Your KPIs, like mean time to repair and first time fix rate are impacted, and your customer satisfaction may suffer too.
There is a better way for your teams to get information! With Zinc, they can access the brainpower of the entire organization from their mobile device. In this on-demand webcast learn how a mobile, secure app built for field teams, can transform your field service business. You'll learn how to:
- Increase productivity, specifically job completion and first time fix rates
- Engage teams through real-time collaboration and knowledge sharing
- Improve customer satisfaction with faster, high-quality service