The BlueLine Rental Company Turnaround

How CEO, Asterios Satrazemis Turns Blueline Rental Profitable with an Emphasis on Culture and Communication -- and the Help of Zinc. 

BlueLine Rental is a coast-to-coast construction equipment rental company, committed to safe, fast, and reliable service. They are the 4th largest construction equipment rental company in North America, with 130 locations and 1800 employees.

The epitome of deskless, BlueLine’s workforce is made up of 330 salespeople who are out in front of customers, 200 inside sales people who run operations at the branches, and 1500 drivers and mechanics who spend their day servicing customers.

In Need of a Solution

When CEO, Asterios Satrazemis joined BlueLine Rental in Jan 2016, the business was losing hundreds of millions of dollars annually. In order to turn around the business, Asterios placed a huge emphasis on culture and communication -- which led him to finding Zinc.

“A big part of what we do is making sure our communications are clear with both our customers and our employees, because the needs of our customers constantly change.” In order to do this, Asterios looked for a solution that would allow him to create an “active communication loop” with his employees and end the use of one-way emails and Jive postings that went unread.

In addition, Asterios knew his employees, whose day to day team communications are the lifeblood of the company, needed to have multiple ways to communicate with each other and ensure they could get an immediate answer when a customer needed it.

While searching for a solution, BlueLine tried a few solutions including Skype for Business, but found that these tools had extremely low adoption, leaving communication gaps across teams.

Changing the Trajectory with Zinc

When searching for a solution, Asterios aimed to create a culture of open communication so employees felt they had a voice. And most importantly, he wanted to find a platform that would make it easier for employees to conduct business.

"We worked really hard to find a platform that would make it easy for us to manage how we wanted to communicate with our employees, and we found Zinc.”

After deploying Zinc across BlueLine Rental’s 1,800-strong workforce, Asterios was able to bring his mantra of “Always Be Connecting” to life. “Now, all work-related communications go through Zinc and the team has really embraced it.”

With a focus on culture and communication, and a commitment to a mobile-first strategy, the company is now thriving, becoming profitable in just 18 months. Even more, BlueLine’s TRI safety score, which needs to be 1 or below, went from over 3 down to 0.74 - making it one of safest companies in the industry.

Empowering the employees to have a voice and listening to what they have to say because they are in front of the customer every single day has completely transformed the company.

All Mode
Communication Platform

One platform for all communication while on the job. Pick the mode—text, voice, or video—to communicate with peers and corporate teams in real-time. Push to Talk (yes, like a walkie talkie) solves problems immediately so work can get completed faster.

The BlueLine Rental — A Company Turnaround

Learn how BlueLine Rental CEO, Asterios Satrazemis, made the company profitable with an emphasis on culture and communication with the help of Zinc.

All Mode
Communication Platform

One platform for all communication while on the job. Pick the mode—text, voice, or video—to communicate with peers and corporate teams in real-time. Push to Talk (yes, like a walkie talkie) solves problems immediately so work can get completed faster.

All Features

Chief Executive Officer

Stacey Epstein

Stacey has extensive experience in generating demand, fueling growth, and building companies from stealth startup to brand name, global technology organizations. She brings decades of cloud, social, and mobile enterprise technology leadership to Zinc. Most recently, Stacey was Chief Marketing Officer at Banjo. Prior to Banjo, Stacey was CMO at ServiceMax where she helped fuel 5 consecutive years of triple-digit growth. Before ServiceMax, Stacey was the Vice President of Global Marketing Communications at SuccessFactors. During her tenure with SuccessFactors, Stacey pioneered the marketing function in 2005, and was instrumental in the company’s successful IPO in 2007, which led to a $3.4B acquisition by SAP in 2010. Prior to SuccessFactors, Stacey held leadership roles at Oracle, Clarify, and ServiceSource. Stacey holds a BA in English from Emory University, where she earned first team all-conference honors as the starting goalie on the women’s varsity soccer team all four years. She loves deep and steep powder, chasing her two young daughters around her backyard, and cheering loudly as her husband coaches basketball. Stacey’s writing on leadership, innovation, and women in business frequently appears in publications such as Inc., Fast Company, and Entrepreneur.

Chief Executive Officer

Stacey Epstein

Stacey has extensive experience in generating demand, fueling growth, and building companies from stealth startup to brand name, global technology organizations. She brings decades of cloud, social, and mobile enterprise technology leadership to Zinc. Most recently, Stacey was Chief Marketing Officer at Banjo. Prior to Banjo, Stacey was CMO at ServiceMax where she helped fuel 5 consecutive years of triple-digit growth. Before ServiceMax, Stacey was the Vice President of Global Marketing Communications at SuccessFactors. During her tenure with SuccessFactors, Stacey pioneered the marketing function in 2005, and was instrumental in the company’s successful IPO in 2007, which led to a $3.4B acquisition by SAP in 2010. Prior to SuccessFactors, Stacey held leadership roles at Oracle, Clarify, and ServiceSource. Stacey holds a BA in English from Emory University, where she earned first team all-conference honors as the starting goalie on the women’s varsity soccer team all four years. She loves deep and steep powder, chasing her two young daughters around her backyard, and cheering loudly as her husband coaches basketball. Stacey’s writing on leadership, innovation, and women in business frequently appears in publications such as Inc., Fast Company, and Entrepreneur.

Stacey Epstein

Stacey has extensive experience in generating demand, fueling growth, and building companies from stealth startup to brand name, global technology organizations. She brings decades of cloud, social, and mobile enterprise technology leadership to Zinc. Most recently, Stacey was Chief Marketing Officer at Banjo. Prior to Banjo, Stacey was CMO at ServiceMax where she helped fuel 5 consecutive years of triple-digit growth. Before ServiceMax, Stacey was the Vice President of Global Marketing Communications at SuccessFactors. During her tenure with SuccessFactors, Stacey pioneered the marketing function in 2005, and was instrumental in the company’s successful IPO in 2007, which led to a $3.4B acquisition by SAP in 2010. Prior to SuccessFactors, Stacey held leadership roles at Oracle, Clarify, and ServiceSource. Stacey holds a BA in English from Emory University, where she earned first team all-conference honors as the starting goalie on the women’s varsity soccer team all four years. She loves deep and steep powder, chasing her two young daughters around her backyard, and cheering loudly as her husband coaches basketball. Stacey’s writing on leadership, innovation, and women in business frequently appears in publications such as Inc., Fast Company, and Entrepreneur.

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BlueLine Rental is a coast-to-coast construction equipment rental company, committed to safe, fast, and reliable service. They are the 4th largest construction equipment rental company in North America, with 130 locations and 1800 employees.

The epitome of deskless, BlueLine’s workforce is made up of 330 salespeople who are out in front of customers, 200 inside sales people who run operations at the branches, and 1500 drivers and mechanics who spend their day servicing customers.

In Need of a Solution

When CEO, Asterios Satrazemis joined BlueLine Rental in Jan 2016, the business was losing hundreds of millions of dollars annually. In order to turn around the business, Asterios placed a huge emphasis on culture and communication — which led him to finding Zinc.

A big part of what BlueLine does is making sure communications are clear with both customers and employees, because the needs of customers are constantly changing. In order to do this, Asterios looked for a solution that would allow him to create an “active communication loop” with his employees and end the use of one-way emails and Jive postings that went unread.

In addition, Asterios knew his employees, whose day to day team communications are the lifeblood of the company, needed to have multiple ways to communicate with each other and ensure they could get an immediate answer when a customer needed it.

While searching for a solution, BlueLine tried a few vendors including Skype for Business, but found that these tools had extremely low adoption, leaving communication gaps across teams.

Changing the Trajectory with Zinc

From the beginning, Asterios aimed to create a culture of open communication so employees felt they had a voice. And most importantly, he wanted to find a platform that would make it easier for employees to conduct business.

"We worked really hard to find a platform that would make it easy for us to manage how we wanted to communicate with our employees, and we found Zinc," says Asterios.

After deploying Zinc across BlueLine Rental’s 1,800-strong workforce, Asterios was able to bring his mantra of “Always Be Connecting” to life, with all work-related communications going through Zinc. 

With a focus on culture and communication, and a commitment to a mobile-first strategy, the company is now thriving, becoming profitable in just 18 months. Even more, BlueLine Rental's TRI safety score, which needs to be 1 or below, went from over 3 down to 0.74 - making it one of safest companies in the industry.

"Empowering the employees to have a voice, and listening to what they have to say because they are in front of the customer every single day, has completely transformed the company."


Contact Sales

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How CEO, Asterios Satrazemis Turns Blueline Rental Profitable with an Emphasis on Culture and Communication -- and the Help of Zinc. BlueLine Rental is a coast-to-coast construction equipment rental company, committed to safe, fast, and reliable service. They are the 4th largest construction equipment rental company in North America, with 130 locations and 1800 employees.

The epitome of deskless, BlueLine’s workforce is made up of 330 salespeople who are out in front of customers, 200 inside sales people who run operations at the branches, and 1500 drivers and mechanics who spend their day servicing customers.

In Need of a Solution

When CEO, Asterios Satrazemis joined BlueLine Rental in Jan 2016, the business was losing hundreds of millions of dollars annually. In order to turn around the business, Asterios placed a huge emphasis on culture and communication — which led him to finding Zinc.

A big part of what BlueLine does is making sure communications are clear with both customers and employees, because the needs of customers are constantly changing. In order to do this, Asterios looked for a solution that would allow him to create an “active communication loop” with his employees and end the use of one-way emails and Jive postings that went unread.

In addition, Asterios knew his employees, whose day to day team communications are the lifeblood of the company, needed to have multiple ways to communicate with each other and ensure they could get an immediate answer when a customer needed it.

While searching for a solution, BlueLine tried a few vendors including Skype for Business, but found that these tools had extremely low adoption, leaving communication gaps across teams.

Changing the Trajectory with Zinc

From the beginning, Asterios aimed to create a culture of open communication so employees felt they had a voice. And most importantly, he wanted to find a platform that would make it easier for employees to conduct business.

"We worked really hard to find a platform that would make it easy for us to manage how we wanted to communicate with our employees, and we found Zinc," says Asterios.

After deploying Zinc across BlueLine Rental’s 1,800-strong workforce, Asterios was able to bring his mantra of “Always Be Connecting” to life, with all work-related communications going through Zinc. 

With a focus on culture and communication, and a commitment to a mobile-first strategy, the company is now thriving, becoming profitable in just 18 months. Even more, BlueLine Rental's TRI safety score, which needs to be 1 or below, went from over 3 down to 0.74 - making it one of safest companies in the industry.

"Empowering the employees to have a voice, and listening to what they have to say because they are in front of the customer every single day, has completely transformed the company."


Contact Sales